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Cancellation Policy

Ensenada Motor Inn & Suites - General Cancellation & Pre-Payment Policy

(Applies to all bookings)

See below for additional room-specific conditions.

AGE: You must be 18 years of age to make a booking of any accommodation displayed on our site.

PAYMENT:  See above.

CHANGES TO BOOKINGS: If you want to change any details of your booking, you must contact our Reservations direct at the Motel either by email to bookings@ensenada.com.au or FreeCall 1800-810-778. We will do our best to assist you but cannot guarantee that changes can be made. Please note that;
(a) bookings in certain time periods, or for certain room types cannot be cancelled or changed and
(b) we may permit cancellations or changes but this may involve a charge.

NO SHOW / NON-ARRIVAL: See Cancellation and Pre-payment Policy (above).

NO PARTY POLICY: The Ensenada Motor Inn has a strict NO PARTY POLICY to ensure we can protect the hotel from damage and maintain it to the standard expected by our guests. Our policy is also to ensure all our guests can enjoy their time with us and not be inconvenienced through noise or actions of others. The Ensenada Motor Inn will not accept a reservation when the intent is to have a party or function within the hotel room or on the premises. The hotel will monitor any music, noise and complaints from other guests and one warning will be given to stop the noise/disturbance. If this warning is not adhered to, the guest will forfeit their payments and must vacate the premises immediately. Your accommodation will not be refunded. The number of guests in the room/apartment/suite overnight must not exceed the number that were booked on the reservation. All visitors must vacate the room/suite/apartment by 10 p.m. No visitors are allowed on New Years Eve after 8 p.m.

REQUIREMENTS UPON CHECK-IN: You will be required to provide a credit card imprint or equivalent at check-in to cover incidental charges. The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, we ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained by us to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation. If any other person is checking in on behalf of the registered guest, we will require prior notice of persons name for security purposes.

SITE INFORMATION: We make every effort to ensure all information displayed on our site is accurate; however, as considerable information is accessed from our accommodation partners, we are unable to guarantee the accuracy of information nor are we able to guarantee that the site is free of errors or faults. We reserve the right to change information displayed on our site (including these terms and conditions) at any time without notice to you.

 

Ensenada Motor Inn & Suites - Room Specific Cancellation & Pre-Payment Policies

(Applies to all bookings)

Motel Rooms

( Deluxe Twin Rooms & Executive Queen Room )

​All Apartments

( C16 Apartment, Oceanview Apartment & Seaview Apartment )

​All Self Contained Suites

( One Bedroom Suite - 40, Two Bedroom Suite - 41, Two bedroom Suite - 42 )

Specials

( Full Breakfast and Internet package, Seaside Getaway, Lazy Sunday Lie-In & Winter Warmer at The Bay )

( Stay 3 and Save )

when you book direct, you become family.
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Explore GlenelgSouth Australia

Happy Customers

Friendly staff very welcoming, happy to accommodate us without a booking . Upgraded us at no charge, huge studio apartment, maybe not as modern as others but very comfortable with everything you need. Close to everything and good value . Well worth the stay thank you :)

Fiona B

This is our second stay here. When in Adelaide we don’t look anywhere else. This place is quality. Close to eateries, tram into town. The staff goes that extra mile. Nice and cosy. Off-street parking. And it’s free.

Ian H

Excellent service great location close to the beach, shops, pubs, and public transport. The motel is very clean good size room and bed. Staff are more than willing to help.

Bill Corcoran

Excellent service from arrival to departure, being taken to our room was a special touch. Breakfast was perfect too, will definitely be back.

Jenny Edmonds

Excellent location, room was also excellent. Very clean and well presented. On site secure car parking. Staff we're very helpful, we were running late, so they gave us a call to see how we we're going, and what time we would arrive. Definitely on the return list.

Nichole B

Friendly customer service. Clean tidy rooms hosts were brilliant service right to room door recommend staying here to anyone absolute 5 star rating.

Lorraine Bingham